999b Responsible Gaming — A Complete Guide to Safer Betting

Betting should be a source of enjoyment, not stress. At 999b, we offer multiple safeguards to help keep your play healthy and in check — all within your own control.

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Responsible Gaming Tools at 999b

A quick overview of the tools 999b offers to help you stay in control of your play.

Most effective
Set a Deposit Limit

Set your own maximum deposit limit — daily, weekly, or monthly. Once the limit is reached, the system will automatically stop accepting further deposits.

Takes Effect Immediately
Loss Limit

Automatically stops your betting once losses reach a set amount. No risk of going beyond your budget.

Break benefits
Cooling-Off Period

Temporarily pause your betting for a set period — anywhere from 1 day to 6 weeks. No bets can be placed while a cooling-off is active.

Long-term
Self-Exclusion

Deactivate your account for 6 months, 1 year, or permanently. While self-exclusion is active, any attempt to open a new account will also be blocked.

Awareness
Reality Check Notifications

Receive periodic reminders such as "You've been playing for X hours" — configurable at intervals from 30 minutes to 24 hours.

Support
Counselling Referral

If you're finding it hard to control your betting, the 999b support team can help connect you with professional counselling services — completely free of charge.

Betting is a form of entertainment — just like going to the cinema or watching cricket at the ground. But like any entertainment, it needs a limit. 999b believes that responsible gaming is not just about following rules — it's a conscious choice to keep your life balanced. On this page, you'll learn how to use 999b's protection tools to stay in control of your betting.

1

What Responsible Gaming Means

Responsible Gaming is a mindset where a bettor knows how much they will play, how much time they will spend, and how much money they will wager. It's not a strict prohibition — it's a way of respecting yourself.

999bThe three core principles of Responsible Gaming at are:

  • Bet for entertainment, not as a source of income. Expecting a regular income from betting is likely to lead to disappointment and increases the risk of financial harm.
  • Play within your means. Only bet what you can afford to lose without it affecting your everyday life.
  • Take regular breaks. Extended betting sessions affect your judgment. Take a short break every hour.

Please note: There are no guaranteed wins in betting. Chasing losses by placing bigger bets is the most dangerous pattern of all. If you notice this happening, take a break immediately.

2

How to Use 999b's Protection Tools

All of 999b's protection tools are available in your account settings. Setup is straightforward and most take effect immediately.

Steps to Set a Deposit Limit:

1
Go to Account Settings

After logging in, click your profile icon in the top right corner and navigate to "Responsible Gaming".

2
Select "Deposit Limit"

Daily, weekly, or monthly limits — choose whichever works best for you and enter the amount.

3
Confirm

Limits take effect as soon as they're confirmed. Increasing a limit requires a 48-hour cooling period — this is intentional by design.

Self-Exclusion Steps:

1
Contact Support

To activate self-exclusion, send a request via Live Chat or email support@999b.im.

2
Select Duration

6 months, 1 year, 5 years, or permanent — the choice is yours. Please note that a permanent exclusion cannot be reversed.

3
Takes Effect Immediately

Your account will be deactivated within 24 hours of your request. If you have a remaining balance, please withdraw it before applying.

3

Self-Assessment

Ask yourself the questions below. Honest answers will give you a clear picture of where your betting habits actually stand.

1

After a loss, do you find yourself thinking that one more bet will recover what you've lost?

If your answer is "Yes", this is a warning sign.
2

Have you ever used household money or borrowed funds to bet?

This is a serious matter — please seek help.
3

Have you been keeping your betting activity hidden from family or friends?

Hiding behaviour is a well-known sign of addiction.
4

Have you tried to stop betting but couldn't?

A sign of losing control — consider Self-Exclusion.
5

Do thoughts about betting come to mind while you're working, studying, or attending to family responsibilities?

When it starts affecting daily life, a line has been crossed.

If 2 or more of your answers are "Yes": Please reach out to 999b support. We don't judge — we're here to help.

4

How to Recognise the Signs of Addiction

Problem betting or gaming addiction builds up gradually — it doesn't happen overnight. Watch for these common signs in yourself or someone close to you:

  • You're betting more than before but getting less of the same excitement or enjoyment from it.
  • Feeling restless, irritable, or anxious when you stop betting.
  • A recurring urge to place "revenge bets" after a loss.
  • Betting is being prioritised over work, sleep, or eating.
  • Borrowing money from family or friends to place bets.
  • Having to lie to hide your betting activity.

Asking for Help Is Not a Sign of Weakness

Addiction is a health issue — not a character flaw. With the right help at the right time, it's entirely manageable. The 999b support team can connect you with professional assistance.

5

Family Support & Guidance

It's not always easy to recognise addiction on your own. Family members and close friends often spot the early signs first. If you feel someone you care about may be struggling with their betting:

  • Rather than confronting them directly, express concern — "I'm worried about you" is a far more effective approach.
  • Gather the facts — try to get a clear picture of how much has been lost.
  • Work through it together — as a partner, not by force.
  • Family members can also reach out to the 999b support team on a member's behalf.

Please note: There's no shame in talking to someone about betting. Millions of people have faced this challenge and recovered with the right support.

6

Protection of Minors

999b services are strictly for users aged 18 and above. Any attempt by a minor to open an account is detected by our system and the account is immediately closed.

If children or teenagers are in your household, take a few precautions:

  • Keep your device protected with a password or PIN lock.
  • Do not hand your device to anyone else while you're logged in to the 999b app or browser.
  • Use parental control software on your device.
  • Keep your bKash or Nagad PIN confidential.

If you're concerned, report it: If you suspect a minor is using 999b support@999b.im- and let us know immediately. We will investigate and take the necessary action.

7

999b's Commitment to Responsible Gaming

999b We're more than just a betting platform — we want every member to enjoy a healthy, sustainable experience for the long term. That's why responsible gaming is a core part of our business model, not an afterthought.

Our responsible gaming commitment includes:

  • All protection tools are completely free and available to use at any time.
  • Lowering your deposit limit takes effect immediately — increasing it requires a 48-hour waiting period, so decisions made in the heat of the moment don't go through unchecked.
  • Promotional emails and SMS are suspended while self-exclusion is active.
  • Our support team treats all Responsible Gaming requests as the highest priority.
  • A Responsible Gaming reminder is sent to all members once a year.

Why Responsible Gaming Matters

Online betting is growing rapidly in Bangladesh. During the Cricket World Cup or the IPL season, millions of people place bets — most purely for entertainment. But for a small number of people, what starts as a casual habit can gradually become a problem, often before they even realise it.

999b- we're committed to preventing that from happening. Our responsible gaming tools are built for exactly that purpose — to keep you in control of your betting, not the other way around.

Many people underestimate the Deposit Limit, but it's actually one of the most powerful tools available. Setting a monthly limit of ৳5,000 means you know your maximum betting spend for the month is exactly ৳5,000 — no more. Once the limit is reached, the system automatically blocks any further deposits. In moments of emotion or after a big loss, that limit is your greatest safeguard.

A word on Reality Check notifications: it's easy to lose track of time online — that's something most of us experience. When a live match is on, hours can slip by before you even notice. With Reality Check enabled, a popup appears every 30 minutes or every hour — "You've been playing for 2 hours. Ready for a break?" That small reminder can make a surprisingly big difference.

Many members have found the cooling-off period genuinely useful. Taking one to two weeks away from betting — before exams, during Ramadan, or at any important family occasion — can often clear your head in a way that's hard to achieve otherwise. Once the cooling-off period ends, your account reactivates automatically.

999bIn building 's Responsible Gaming policy, we followed international standards. Under these standards, a responsible betting platform does more than just follow rules — it actively works to protect its members. If a member repeatedly changes their deposit limit or makes another deposit shortly after a significant loss, our system flags the activity and the support team may reach out.

At the end of the day, betting is a choice — and it can be a good one when done right. Watching a cricket match becomes even more exciting with a little bet on the side. But that enjoyment only lasts when you stay in control. 999b is here to help you maintain that control.

999b's Responsible Gaming Commitment

We commit to this: we will not serve anyone under 18, all protection tools will remain completely free, and any member who asks for help will be supported without judgment.

Which tool is right for you?

Choose the protection measure that best fits your situation.

Deposit Limit

If you feel you're exceeding your monthly budget or want to keep your spending in check.

Takes effect immediately · Can be reduced at any time
Loss Limit

If you tend to chase losses with revenge bets — this tool will automatically stop your betting once you've lost a set amount.

Daily / Weekly / Monthly
Reality Check

If you tend to play for long stretches or find it hard to keep track of how much time you've spent.

30-minute to 24-hour break
Cooling-Off Period

Need a short break — want to pause betting for a while due to exams, work pressure, or family reasons.

1 day to 6 weeks
Self-Exclusion

If you feel you've completely lost control or need a long-term break — this is the strictest protection option available.

6 months to permanent · Via Support
Counselling Referral

The tools aren't helping — it's time to seek professional support.

Free · Completely Confidential
Reach Out for Help Right Now

To activate responsible gaming tools or request a counselling referral support@999b.imEmail us at or contact us via Live Chat. Our Terms & Conditions and Privacy Policyhas more information.

Member FAQs

There are two ways to temporarily suspend your account — a Cooling-Off Period and Self-Exclusion. If you need a break lasting anywhere from 1 to 6 weeks, the Cooling-Off Period is the better option. To set it up, go to the "Responsible Gaming" section in your account settings and select the Cooling-Off option — your account will reactivate automatically once the period ends. If you want a full suspension for 6 months or longer, apply for Self-Exclusion — this must be done through our support team by emailing support@999b.im or contacting us via Live Chat. Important: withdraw your balance before applying for Self-Exclusion or a Cooling-Off Period, as you will not have access to your account during this time. No promotional communications will be sent while Self-Exclusion is active.

All 999b Promotions & Offers Latest Promotions All offers are available together in one section — right there in the navigation menu. Once you're logged in to the app, current promotions are also displayed in the homepage banner. On the update schedule: weekly promotions typically refresh every Monday, while special offers for major tournaments like the IPL or World Cup are announced separately. Daily rewards and login bonuses reset every day. For the fastest updates, keep push notifications enabled in the app — you'll be notified the moment a new offer goes live. If you're on Self-Exclusion, promotional notifications are automatically switched off as part of our responsible gaming policy.

Bet Responsibly and Stay in Control

Betting at 999b should be enjoyable — and responsible. Use our protection tools to play safely and stay within your budget.

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